Cancellation Policy for kuturo.com
Effective Date: December 28, 2024
Support Email: [email protected]
At kuturo.com, we strive to provide a smooth and satisfactory shopping experience. This Cancellation Policy outlines the terms and conditions for canceling orders. By using kuturo.com, you agree to this Cancellation Policy.
1. Order Cancellation by Customer
You may cancel your order under the following conditions:
Before Processing: Orders can be canceled before they are processed or shipped for a full refund.
After Processing: Once the order is processed or shipped, cancellation requests will not be accepted.
2. How to Cancel an Order
To cancel an order:
Email us at [email protected] with your order ID and cancellation request.
Provide a reason for cancellation if applicable.
Wait for confirmation from our support team.
3. Order Cancellation by kuturo.com
kuturo.com reserves the right to cancel orders under the following circumstances:
The product is out of stock.
Payment was not successfully completed.
Fraudulent or unauthorized transaction is detected.
Incorrect pricing or product information due to a technical error.
In such cases, customers will be notified, and a full refund will be issued.
4. Refund for Canceled Orders
For orders canceled before processing, refunds will be processed as per our Refund Policy.
Refunds will be issued to the original payment method and may take [insert time, e.g., 7-10 business days] to reflect, depending on your bank or payment provider.
5. Non-Cancelable Orders
Orders for the following items cannot be canceled:
Custom-made or personalized products.
Digital products, subscriptions, or services once delivered or accessed.
Items marked as "non-cancellable" or "final sale."
6. Late Cancellation Requests
Cancellation requests made after the order has been shipped or delivered will not be accepted. Customers may consider initiating a return or refund request under the applicable policies.
7. Contact Us
For any questions or assistance with cancellations, please contact us:
Email: [email protected]
By using kuturo.com, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
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